June 21, 2006
I want to thank you and all of your people that have helped me at the restaurant. As you know, the remodel in 2004 went better than could be expected. Ron Rowe's high level of expertise and unflappable demeanor really showed. When the Austin Historical Society awarded me for preserving an Austin landmark, I felt the award should have been given to HHCC.
One of the most impressive aspects of your company came to light when a drunk driver hit my building at 3:30 am one morning. I was there at 4:00 am and called Mark Rawlings at 5:30 am and he was at the scene at 6:00am. He had guys there shortly after and the building was secured and I could open for business. It was obvious that Mark had dealt with insurance issues many times. He represented my interests fully and was responsible for my being reimbursed for all costs from the accident.
Your people are also very creative. I attribute my 90 seat outdoor patio to Mark Rawlings. He envisioned it early in our relationship. The fact that your company has the ability to handle plumbing, electrical, HVAC, as well as, general construction and insurance claims makes HHCC a one-call company. It is very noticeable that you take very good care of every employee. They always have a great attitude and seem to truly enjoy their work. Thanks for everything and I look forward to doing business with HHCC for many years to come.